Shipping policy

Last updated: October 29, 2026

Where we ship

We currently ship to addresses in the United States (the 50 states). We don't ship internationally at this time.

Shipping cost

Any shipping cost is shown at checkout before you pay.

Processing time

Orders are processed within 1–2 business days (Monday–Friday, excluding US federal holidays) after you place them. Orders placed on weekends or holidays start processing the next business day.

Delivery time

After processing, estimated delivery within the US is about 3–7 business days. Your order ships from a US warehouse operated by our fulfillment partner.

These are estimates, not guarantees. Carrier delays, weather, holidays, peak season (such as November–December), or address problems can add time. Because our products ship from partner warehouses, items in one order may occasionally arrive in separate packages.

Tracking

When your order ships, we'll email you a tracking number at the address you used at checkout. Tracking can take 24–48 hours to show updates after the label is created.

Late or missing packages

  • Not arrived within 10 business days of shipping? Contact us (or email support@tubtonic.shop) with your order number and we'll look into it with the carrier.
  • Tracking says delivered but you can't find it? Check with neighbors and around your property, wait 1 business day (carriers sometimes mark packages delivered early), then contact us within 7 days of the delivery date. We'll work with the carrier to find it, and if it can't be located we'll replace it or refund it.

Wrong address

Please double-check your shipping address at checkout. If you spot a mistake, contact us (or email support@tubtonic.shop) right away. We can usually update the address only before the order ships. We're not responsible for orders delivered to an incorrect address entered at checkout, but we'll do our best to help.

Damaged items

If your order arrives damaged, contact us (or email support@tubtonic.shop) within 7 days of delivery with your order number and photos of the item and the packaging. We'll send a replacement or a refund. See our Refund Policy.

Contact

Questions about shipping? Contact Tubtonic or email support@tubtonic.shop.